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Frequently Asked Questions
Are you a trading company or a manufacturer?
We are a professional manufacturing factory.
Does your company provide customized manufacturing?
Yes, we provide comprehensive OEM/ODM services. Our experienced R&D team delivers high-efficiency solutions tailored to customer requirements.
How long is the delivery time?
For items in stock, it takes 3-5 working days. For items out of stock, the delivery time is approximately 15-21 days.
Do you provide samples for testing?
Samples are available; however, they require payment and the coverage of freight costs.
What are your standard terms of payment?
For orders under $3000, 100% payment is required before shipment. For orders over $3000, a 30% deposit is required, with the remaining 70% paid before shipment.
What is the communication protocol for the storage system?
The system supports RS485, CAN, and LAN hardware interfaces using Modbus-RTU, Modbus-TCP, and CAN2.0B protocols.