❓ Frequently Asked Questions
1. What main products can you provide?
We can provide many series of solar products, mainly producing solar panels, solar inverters, power walls, lithium-ion batteries, gel batteries and all solar system solutions according to your needs.
2. How is your technical support?
We provide lifetime online support via messaging and email. Video calls are available for any technical questions or troubleshooting post-delivery.
3. What is the expected delivery time?
Standard products can be delivered within 5-15 working days. Large or custom orders are subject to negotiation but we always strive to meet customer deadlines.
4. Do you offer OEM services?
Yes, as a professional manufacturer, we provide full support for OEM branding, on-site installation guidance, and comprehensive after-sales service.
5. How is product quality guaranteed?
We conduct pre-production sample evaluations and a rigorous final inspection before shipment. 24-hour after-sales support is available to resolve any issues immediately.
6. What are the accepted payment and delivery terms?
We accept various delivery terms including FOB, CIF, EXW, DDP, and others. Payment can be made via T/T, L/C, or PayPal. Professional and efficient packaging is guaranteed for cargo safety.