Frequently Asked Questions
How can I get samples for quality check?
We provide free samples (total value under 15 USD) if you have a courier account (DHL, TNT, UPS, or FedEx) for freight collect. For higher values, sample and freight costs apply, which are sent upon payment receipt.
How is the courier freight calculated for samples?
Freight depends on the quantity, weight, carton size, and destination. You may coordinate directly with your preferred courier service for pickup.
What is the process to receive a formal quotation?
Please send your inquiry along with technical drawings and specifications. We will provide a comprehensive price list and offer sheet within one working day.
What information is required to place an order?
We require shipping details (address, contact numbers, destination port), product specifications (model, quantity, price terms), and preferred delivery timeframes.
What materials are used in the solar structures?
The structures primarily utilize high-grade Aluminum 6005-T5 and Stainless Steel 304, ensuring durability and corrosion resistance for outdoor environments.
What are the expected service life and warranty?
The solar mounting hooks and structures are designed for a service life of approximately 25 years, supported by a 10-year quality guarantee.