❓ Frequently Asked Questions
Q1: Are you a trading company or a manufacturer?
A: We are a professional factory.
Q2: Does your company provide customized manufacturing?
A: Yes, we provide OEM/ODM services to our customers. Our experienced R&D team provides high-efficiency customized solutions.
Q3: How long is your delivery time?
A: For items in stock, the delivery time is typically within 1 month.
Q4: Do you provide samples?
A: Yes, samples are available. Please note that customers need to pay for the sample cost and the freight.
Q5: What are your terms of payment?
A: For orders under $3000, 100% payment is required before shipment. For orders over $3000, a 30% deposit is required, with the remaining 70% paid before shipment.
Q6: Do your products meet international safety standards?
A: Yes, our products comply with IEC62109-1/-2, EN61000, and various grid standards like AS4777.2.